CASE STUDY
Building a unified fan experience: Platform engineering for a global sports franchise
IMPACT SUMMARY
↑
0
%
Platform adoption rate
Within three months of launch
+
0
K
New user registrations
Driven by streamlined mobile onboarding
0
x
Increase in integration speed
Legacy system consolidation accelerated
$
0
M
Annual cost savings
Reduced licensing and IT support costs
Project Snapshot
A global sports franchise managing multiple teams and venues faced a fractured digital
ecosystem—separate systems for ticketing, merchandising, content, and loyalty programs
created disjointed fan experiences and internal inefficiencies. Fans needed multiple logins
for basic interactions, and staff had to manually sync data across outdated platforms. The
result: high churn, low engagement, and missed monetization opportunities.
Our Solution
We engineered a unified fan engagement platform—integrating CRM, ticketing,
e-commerce, and mobile apps under one scalable architecture. AI integration agents
mapped and cleaned legacy data, while simulation tools ensured real-time sync and
compliance across systems. The result: a seamless experience for fans and a single
operational view for the franchise. Adoption surged, engagement metrics hit new highs,
and internal workflows became dramatically more efficient.
SERVICE MIX
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Move past the hype. Get real world results – fast.
Move past the hype.
Get real world results – fast.