CASE STUDY
From waitlist to wellness: Redesigning the patient experience with AI journeys
IMPACT SUMMARY
+
0
K
New automated touchpoints triggered
SMS, email, and chat sequences
$
0
M
Quarterly revenue bump
Recovered revenue from reactivated patients
↑
0
%
Engagement lift across patient journeys
Personalized content improved clickthroughs
↑
0
x
Increase in appointment conversions
From cold leads to confirmed bookings
Project Snapshot
A mid-sized healthcare network struggled with fragmented patient outreach and high
no-show rates across its specialty clinics. Manual follow-ups, generic reminder emails,
and outdated CRM rules failed to adapt to patient behavior. Journey drop-offs spiked
post-referral, and the team lacked visibility into where patients disengaged. The result?
Missed revenue, increased admin burden, and long waitlists that didn’t convert into care.
Our Solution
We designed an AI-powered journey orchestration system that responds to how real
patients move—from referral through booking to post-visit follow-up. Intelligent agents
triggered personalized nudges based on behavioral cues, sent automated reminders via
preferred channels, and escalated complex cases to staff with context-rich alerts.
Drop-off points were flagged and optimized weekly. The result was a dynamic, always-on
journey model that reconnected patients and reclaimed revenue.
SERVICE MIX
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Where clinics lost patients to silence, we built AI journeys that listen—nudging, reminding, and rebooking to turn waitlists into wellness pipelines.
Move past the hype. Get real world results – fast.
Move past the hype.
Get real world results – fast.