An Intelligent Front Door. A more connected journey.
Connect discovery, scheduling, intake and the next step in care around the people delivering it. Start with patient access and the frontline team, not another portal to manage.
The handoffs lose people.
Connect one priority path from search to a booked visit, with an owner for incomplete steps.
Demand is outrunning the team.
Bring campaign creation and risk-based review into a coordinated flow.
The experience has too many front doors.
Give teams a connected view across the tools already in use.
One connected patient-access path with its completion baseline, escalation rules and operational owner defined.
Measure it: Track completed bookings, incomplete handoffs and elapsed time.
Your team gains: The team can see where patients stall, direct the response and improve the next step.
Opening Healthcare’s Intelligent Front Door
A regional health system in the Mid-Atlantic faced fragmented patient access and competition from easier alternatives. The work was to improve the path into care for patients and the people supporting them, not to add another portal. The Intelligent Front Door connected queue management, pre-visit intake and real-time communication, with operations, IT and clinical leadership working together across that experience.
The result. The published delivery story reports 34% faster new-patient check-in, 17% faster established-patient check-in and 95% spot-to-seen conversion. 86% of patients said the experience made their visit easier. Staff workflows that had required 17 clicks were streamlined, and call volume held steady despite growth.
What is different. The account connects patient and employee experience in one journey, with context preserved through the visit. That is the standard this page is built around: an Intelligent Front Door in the workflow, not another disconnected portal. The Active Harness is how the next access path reuses the same owners, approved connections and controls, so the team closest to the work can direct the next step instead of starting again.