CASE STUDY
From resistance to readiness: Navigating culture change in a legacy legal practice
IMPACT SUMMARY
0
%
Employee Change Adoption
Firm-wide engagement with new operating model within 8 weeks.
$
0
K
Operational Efficiency Gains
Annualized reduction in overhead and admin delays.
+
0
K
Hours of Billable Time Recovered
Time saved from streamlined workflows and reduced friction.
0
x
Acceleration in Tech Enablement
Speed from policy to implementation of new legal tech tools.
Project Snapshot
A corporate law firm was facing an inflection point. Despite introducing new legal tech and
workflows, their people lagged behind. Associates clung to legacy practices, partners
were skeptical of new tools, and internal communications failed to clarify the “why”
behind the changes. Adoption of new systems was sluggish, morale dropped, and client
service started to suffer. The culture was rooted in precedent—making transformation feel
like a threat, not a path forward.
Our Solution
We activated a firm-wide change strategy that brought clarity, support, and momentum to
the transition. AI-enabled change agents were deployed to deliver targeted, real-time
guidance—tailored to each team’s role, practice area, and technology needs. Behind the
scenes, our consultants analyzed adoption patterns, identified cultural blockers, and
coached leadership to model and reinforce the shift. What began as resistance turned into
readiness: within weeks, engagement surged, productivity rebounded, and the new
culture took root—aligned to the future of legal work.
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