The foundation—and the freedom to build on it.
You are buying the outcomes that move your business forward, and putting the power to deliver them in the hands of the teams accountable for them. The harness is the foundation that makes both possible.
Choose the outcome.
Define the work, success measures, decision rights and the responsibilities Active accepts.
Keep usable capability.
Specify what your team can operate, configure, inspect and extend, and the knowledge that comes with it.
Choose the relationship.
An ongoing partnership is a choice, not a technical dependency. Ownership and operating arrangements belong in the engagement.
“The first outcome proves the use case. The next proves the harness. The client should own the foundation—and the freedom to build on it. That means inheriting the controls, connections and operating knowledge—not paying to rebuild them. If only the provider can extend it, you’ve shipped a dependency, not a capability.”
BingYune Chen · Executive Managing Partner & Chief Intelligence Officer